TL;DR
Get business pricing on garage and car supplies
- Business-only prices and quantity discounts
- Tax-exempt purchasing
- Multiple users, one account, clear invoices
Lucid says it cut global service wait times by 20% in the third quarter compared with the previous quarter, as it expands service locations, staffing and mobile repair capacity. The effort follows CEO Silvio Napoli’s acknowledgment that Lucid had underinvested in service and comes ahead of planned, more affordable vehicles expected to enter production in the second half of 2027.
Lucid says global service wait times fell 20% in the third quarter compared with the previous quarter, as the electric-vehicle maker adds service centers, technicians and mobile repair capacity. The expansion addresses a weakness CEO Silvio Napoli acknowledged as underinvestment and is part of an effort to improve support as Lucid prepares for a broader lineup.
The company said it is building service centers in North America, Europe and the Middle East, while expanding locations that pair a customer showroom, or studio, with repair facilities. Lucid’s first such combined site opened in Mission Viejo, California. The company said it plans to open two more before the end of the year, in Los Angeles and Dallas, and another in Chicago in early 2027.
Lucid reported that its global technical and support staffing was more than 40% higher in Q3 than in Q2. It aims to increase that figure to 50% by the end of the year and 60% by early 2027. The company also said mobile service capacity had grown 15% since Q2, with a target of a 40% increase by year-end. It said 20 new Gravity support vehicles are being used to transport technicians to customers’ vehicles.
“We are building a broader, more accessible service network that supports our guests wherever they are in the ownership journey,” Billy Hayes, Lucid’s chief customer officer, said. Hayes said the company was expanding its network and staffing and increasing mobile-service capacity to reduce waits and make support more responsive. Lucid operates around 40 service centers in the United States, according to the report.
Service Capacity Ahead of New Models
Service access affects the ownership experience for current Lucid drivers, particularly those who live far from a repair center and depend on mobile technicians. A shorter wait can reduce the time a vehicle is out of use, but the company has not disclosed the underlying wait-time figures or how they vary by location or repair type. The reported 20% reduction is a quarter-over-quarter comparison, not a measure of total repair time or customer satisfaction.
The expansion also supports Lucid’s plans to sell vehicles to a wider customer base. The company expects to begin production of its first vehicles on a midsize platform in the second half of 2027. More owners and vehicles could increase demand for repairs and maintenance. Building service capacity before that launch may help Lucid handle growth, though the company has not said how many facilities or technicians it will ultimately need.
Products Worth Considering
DEWALT 20V MAX 1/4-Inch Hydraulic Impact Driver (DCF870B)
NOCO GENIUS2X4 6V/12V Four-Bank Battery Charger and Maintainer
Autel MaxiSYS MS906 MAX Automotive Diagnostic Scanner, 10.1-Inch
As an affiliate, we earn on qualifying purchases.
Napoli’s Turnaround Plan
Napoli took over as Lucid’s CEO in the summer as the automaker sought to cut costs and reduce losses. The company has also reshaped its executive ranks, reduced staffing and cut production at its Arizona factory to better match output with demand. Lucid has faced challenges growing sales of its Air sedan and Gravity SUV, according to the report.
On an earnings call in August, Napoli said Lucid had “underinvested in service.” The current expansion is one part of a broader effort that also includes a focus on upcoming midsize vehicles and robotaxi partnerships. Lucid has not described the service changes as a completed turnaround; the staffing and mobile-service figures include targets that remain to be met.
““We are building a broader, more accessible service network that supports our guests wherever they are in the ownership journey.””
— Billy Hayes, Lucid chief customer officer
Wait-Time Details Still Missing
Lucid has not provided the average wait time behind its reported 20% Q3 decline, the number of repair appointments covered, or a regional breakdown. The company’s figures are its own reported metrics; the source material does not provide independent verification or details on how wait time is measured.
It is also unclear how many new service centers are planned beyond the locations named, how many additional employees the staffing targets represent in absolute numbers, or whether the company will meet its year-end and early-2027 goals. Lucid has not specified how the expanded network will affect repair costs or customer satisfaction.
Lucid’s Expansion Milestones
Lucid says the Los Angeles and Dallas studio-service locations are due to open before the end of the year, followed by a Chicago location planned for early 2027. The company’s next stated service milestones are to raise technical and support staffing to 50% above its Q2 level by year-end and mobile-service capacity to 40% above its Q2 level in the same period.
By early 2027, Lucid is targeting staffing 60% above its Q2 level. The planned midsize vehicles are expected to enter production in the second half of 2027. The company’s reported progress against these goals, and more detail on regional repair waits, will help show whether the service expansion is keeping pace with its plans.
Key Questions
How much did Lucid say service wait times fell?
Lucid reported a 20% decline in global service wait times in Q3 compared with Q2. It did not provide average wait times or a regional breakdown.
What is Lucid doing to improve service?
The company is adding service centers and employees, expanding mobile repair capacity and opening some locations that combine showrooms with service facilities.
How many service centers does Lucid operate in the United States?
The report says Lucid currently operates around 40 U.S. service centers. Customers outside those areas may rely on mobile service.
When are Lucid’s more affordable midsize vehicles expected?
Lucid says production of its first vehicles on a midsize platform is planned to start in the second half of 2027.
Has Lucid confirmed it will meet its service expansion targets?
No. Lucid reported current staffing and mobile-service increases and set further targets for year-end and early 2027. Whether it reaches those targets remains to be seen.
Source: insideevs.com
