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Browsing Tag

customer service

4 posts
  • Definitions and Roles

What Is a Parts Counterperson?

automotive parts counterperson duties
A parts counterperson helps you find the right vehicle parts quickly and…
  • Max Sonderman
  • January 1, 2026
View Post
  • Definitions and Roles

What Is a Service Writer?

automotive service advisor
I’m here to explain what a service writer does and why they’re essential to your vehicle repair experience.
  • Max Sonderman
  • December 8, 2025
View Post
  • Definitions and Roles

What Is a Warranty Administrator?

manages vehicle warranty claims
The role of a warranty administrator is crucial in ensuring customer satisfaction, but what exactly do they do to keep claims running smoothly?
  • Max Sonderman
  • November 18, 2025
View Post
  • Industry Overview

How Independent Shops Compete With Dealers

independent shops vs dealers
Independent shops compete with dealers by offering personalized service and skilled technicians, but their evolving strategies to stay ahead are worth exploring.
  • Max Sonderman
  • October 11, 2025
View Post
customer permissions and approvals
  • Professional Repair

Customer Authorization and Approvals

Customer authorization and approvals streamline workflows and ensure compliance, but…
  • Max Sonderman
  • January 2, 2026
automotive parts counterperson duties
  • Definitions and Roles

What Is a Parts Counterperson?

A parts counterperson helps you find the right vehicle parts quickly and…
  • Max Sonderman
  • January 1, 2026
connected car data privacy
  • Legal and Regulatory

Data Privacy in Connected Cars

I need to understand how data privacy in connected cars impacts my personal security…
  • Max Sonderman
  • January 1, 2026
keep batteries away children
  • Electrical/Battery

Battery Safety Around Children

Never underestimate the importance of battery safety around children—discover essential…
  • Max Sonderman
  • January 1, 2026
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