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Otovo and InCharge Energy announced a US service partnership for commercial customers, combining maintenance offerings for solar, battery storage and EV charging equipment. Each company will offer the other’s preventive maintenance plans, while its own technicians handle dispatched work; Otovo’s Endurance platform will track jobs against a shared site record.
Otovo and InCharge Energy have announced a US service partnership that will let commercial customers arrange maintenance for solar systems, battery storage and EV charging equipment through a shared service relationship. The companies say they will offer each other’s preventive maintenance plans, while each will dispatch its own technicians to perform work.
The partnership brings together Otovo, which provides behind-the-meter energy services for homes and businesses, and InCharge Energy, a provider of EV charging installation and maintenance. Their stated aim is to coordinate service for several types of energy equipment at commercial sites rather than requiring customers to manage separate relationships for each system.
Otovo will use its Endurance platform to log, dispatch and close jobs against one record for a site, including work that originates with either company. The arrangement combines the companies’ service plans and job tracking, but it does not mean one technician team will perform all work: each company will dispatch its own technicians.
InCharge said its InControl platform will be used alongside Endurance to provide asset information to field teams. The announcement describes a shared service model for commercial customers in the United States; it does not identify specific customer sites, contract terms, pricing or a rollout schedule.
One Service Link for Multiple Assets
Commercial sites are increasingly managing several kinds of energy equipment, including EV chargers, solar arrays and batteries. Coordinating maintenance across different vendors can require site operators to track separate work orders and service contacts. The companies’ proposed model is intended to consolidate that coordination under one service relationship, while retaining separate technician dispatch by each provider.
If the shared records and service plans work as described, facility and fleet operators could have a clearer way to request and follow maintenance across equipment types. That may matter for businesses relying on charging infrastructure and on-site energy systems as part of daily operations. The announcement does not provide service-performance data or customer results, so the practical effect on response times, costs or equipment uptime remains unreported.
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How the Service Partnership Works
The October 6 announcement describes a service partnership, rather than a merger or a change in equipment ownership. Otovo and InCharge remain the providers identified for their respective offerings, and each company will send its own field technicians. The shared element is the customer-facing service coordination and the use of software platforms to manage site-level work.
Otovo’s Endurance system is intended to maintain a single record for jobs at a site, while InCharge’s InControl platform is meant to give its field teams asset information. The companies say the platforms will be used together to support a more proactive approach to maintenance. The release does not explain whether the systems are technically integrated, how information will be shared, or which company will lead customer support when a job involves equipment from both providers.
““A customer shouldn’t need multiple vendors just because their energy assets came from different systems.””
— William J. Berger, CEO of Otovo
Terms and Rollout Remain Unspecified
The announcement does not state when the service will be available, which commercial customers or regions within the US will be covered, or whether the partnership has already begun serving sites. It also provides no pricing, contract structure, service-level commitments or expected response times.
It remains unclear how customers will contact the companies, how a case involving multiple equipment types will be assigned, and how records will move between Endurance and InControl. The companies did not cite customer deployments, maintenance outcomes or independent performance measures. Their descriptions of a single relationship and more proactive service are stated goals, not reported results.
Details Needed on Customer Access
The next useful details would be the launch timing, service coverage and customer enrollment process, along with how the companies will handle shared work orders in practice. Commercial operators evaluating the offer will also need information about service-plan pricing, contract responsibilities and which provider is accountable for coordinating cross-system work.
Until those details are released, the confirmed development is the agreement to offer each other’s preventive maintenance plans and coordinate site-level job records, with each company retaining its own technician dispatch. The companies have not announced a specific launch date or named an initial customer rollout.
Key Questions
What have Otovo and InCharge Energy announced?
They announced a US service partnership for commercial customers that covers solar, battery storage and EV charging equipment.
Who will perform maintenance work?
Each company will dispatch its own technicians. The partnership combines service offerings and job tracking, not the companies’ field teams.
How will the companies track service jobs?
Otovo says its Endurance platform will log, dispatch and close jobs against one site record. InCharge says it will use its InControl platform alongside Endurance to provide asset information to field teams.
When will the service be available?
The announcement does not give a launch date, coverage details or customer enrollment schedule.
Does the partnership guarantee faster repairs or lower costs?
No performance or pricing data was provided. The companies say the arrangement is intended to improve coordination, but its effect on costs, response times and uptime is not yet known.
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